ZoneCapture is a managed bundle and is Built for NetSuite (BFN) verified by Netsuite. All releases undergo an extensive testing cycle before being released to Production accounts.
We announce new releases upfront by email to contact persons registered in our internal system. When you would like to receive such communication as well, please contact our Support department.
When the first two places in the version number change, a release contains new functionality and it is communicated upfront (e.g. from version 2.3.x to 2.4.0 is announced upfront). When we release a patch, the last place in the version number is updated (e.g. from version 2.3.0 to 2.3.1). Patches (bugfix updates) are not announced upfront.
Shortly after the new release is announced, customers can test the new release in sandbox accounts at their own discretion.
We release a new version in phases to our customers' Production account. We do not upgrade all accounts at once.
An upgrade to Production accounts is initiated by Zone. Sandbox accounts cannot be upgraded by Zone. They need to be updated from the customer end at any given time.
Zone offers Standard and Premium Support packages. Premium includes the ability to choose the moment of upgrade of a production account. Customers on a Standard support plan cannot choose the moment of upgrade.
Due to the fact that a new version is released in batches, it could mean that your Netsuite system isn't upgraded directly after a new version becomes available. If you want the new version to be installed directly it's possible to contact our support department to submit this request.