The user will be alerted for errors by the yellow WARNING bar.
The most common error looks like:
"Validation error Payment. Please email support with a copy of this message and a screenshot of the bank statement in view mode. Details: F 120.00 125.00"
This error is a validation error. It was possible to create a payment transaction, but the resulting amount that was being paid, is different from the amount expected from the bank statement. This validation makes sure that the resulting payment has exactly the same amount as the statement.
The example error above tells us that the payment created by the tool had a total of 120, but the amount on the statement was 125.
What to do when an error is encountered?
First try to recreate the payment transaction in the user interface. Use the same date, the same bank account, currency and payment amounts. Is it possible to create it in the UI? Or are there mandatory fields that you have to enter, that are not entered through the bank statement?
When you can recreate the payment in the UI, but not using the statement, then contact support with details of the error.
Please email the following information to describe the issue. The better you describe the issue, the faster and better we can respond. Screenshots always help.
Currency of bank account:
Base currency of subsidiary (if OneWorld):
Currency of the transaction:
Type of transaction you try to create (i.e. customer payment, check, journal etc):
What fields do you enter on the statement line with what values:
The result (what error):