The Approvals SuiteApp provides the ability to overrule a single approval step if this is needed for a particular reason. The application only allows overruling one approval step and will not skip in one go all the steps. When an overruling has been applied a reason for the overruling must be given for audit purposes. The option to overrule is only present by default for employees working in the administrator role. If for example, the head of the finance department should be able to do this then this must be set on an employee level.
Enable super approver functionality
To allow a specific employee to overrule the approvals an overrule setting on the employee record must be enabled. To enable this option navigate to the employee record and open the subtab labeled “Approval Delegate”. On this subtab, a checkbox labeled “Super Approver” is visible. Enable this checkbox so the user is allowed to overrule approval steps.
Using the overrule option
When a default Netsuite administrator or user with the super approver permission opens a specific transaction that is not theirs to approve then the “Approve” and “Reject” buttons will become available. When the user presses one of these two buttons a reason must be entered to process with the approval or rejection.
After entering a reason for the approval or rejection the user can press the button labeled “OK”. When pressed the screen will reload and the transaction will proceed to the next step in the approval flow. This could mean that another approval is needed or that the transaction is fully approved. When a rejection has been requested the transaction will revert back to the “Submit for Approval” stage. The reason will be captured in the Approval Logs for audit purposes.