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This page contains the most asked questions. Press on one of the questions to open the question and read the solution.
- Did the ZoneCapture not load correctly? Is there a PDF missing or is there an error?
- Are there any limitations to the emails sent to the ZoneCapture plugins?
- Why is my Vendor Bill only showing one line, while the PDF contains multiple lines?
- Is it possible to scan only first page of the PDF? Or predefined amount of pages?
- Drag&Drop bar is placed over the Bill/Credit transaction header. How can I fix it?
- My bills are arriving but subsidiary is not recognized. How can this be fixed?
- We need to add a new subsidiary that will use ZoneCapture. What steps should we follow?
- I have an approval workflow on the vendor record. Are there any changes required to make it compatible with ZoneCapture?
- PDF is not fully displayed on the split screen on the vendor bill - the font is missing. What is causing it?
Did the ZoneCapture not load correctly? Is there a PDF missing or is there an error?
Please clear cache&cookies in your browser, that resolves most of the issues. If the issue persists, please check with your Netsuite Administrator if your custom role has all the permissions needed, the last option is to contact our customer support.
Are there any limitations to the emails sent to the ZoneCapture plugins?
Netsuite itself has these limitations regarding the email capture:
- 20 PDFs in 1 email
- 10Mb per file
- 25Mb per whole email
Why is my Vendor Bill only showing one line, while the PDF contains multiple lines?
This can have several causes:
- On the vendor record 'Disable Line Level Recognition' is enabled
- On the vendor record one 'Default Vendor Bill line' is created
- If the Abbyy OCR engine could not capture the lines or not correctly capture the lines (i.e. an amount is missing), then the application will use the header-level amounts and only display one line
Is it possible to scan only first page of the PDF? Or predefined number of pages?
Starting from ZoneCapture version 2.11.1 it is possible to predefine the number of pages per file to be scanned. By default we scan only first 50 pages to not overload the system in case very big file is sent through ZoneCapture. This number can be adjusted on the OCR Station record with our assistance.
Drag&Drop bar is placed over the Bill/Credit transaction header. How can I fix it?
Drag&Drop bundle is not completely compatible with our solution, as the placement of the drop bar is not always predictable. We recommend to disallow the Drag&Drop for transactions processed via Scan&Capture and have it turned on for all other records.
My bills are arriving but subsidiary is not recognized. How can this be fixed?
Subsidiary needs to be configured and connected with an Email Plugin in Setup > Scan & Capture Setup > Scan & Capture Subsidiary setup as explained here. In case that Single Email Capturing is used, make sure that the subsidiary master data matches the details provided on the PDF invoices.
We need to add a new subsidiary that will use ZoneCapture. What steps should we follow?
Please first create S&C Email Plugin. Once done, navigate to Setup > Scan & Capture Setup > Scan & Capture Subsidiary setup and create a new configuration record for the dedicated subsidiary. Each field and how to connect the email plugin in this record is explained in detail here. Once the new subsidiary is configured, we recommend to wait till next day so all the data can be synced over night. This will make sure that from record 1 the OCR system is matching the transactions to your vendors.
I have an approval workflow on the vendor record. Are there any changes required to make it compatible with ZoneCapture?
There are few fields added to the vendor record when ZoneCapture bundle is installed. These fields are used for internal purposes only and they are fully maintained by ZoneCapture scripts. In certain use cases ZoneCapture script will be editing these fields so that vendor matching algorithm is enhanced.
In the scenario when you have an approval flow triggered on edit action on the vendor record, it is important to exclude the following fields from your approval flow:
- S&C Last Received Company Name (field id = custentity_eff_nsp2p_lastrec_compname)
- S&C Last Received CoC Number (field id = custentity_eff_nsp2p_lastrec_cocnumber)
- S&C Last Received VAT Number (field id = custentity_eff_nsp2p_lastrec_vatnumber)
- S&C Last Received IBAN / Account No. (field id = custentity_eff_nsp2p_lastrec_iban)
- S&C IBAN (field id = custentity_ff_sc_iban)
- S&C Bank Account Number (field id = custentity_ff_sc_bank_account_number)
- S&C Bank Code (field id = custentity_ff_sc_bank_code)
Your approval workflow should allow editing these fields by zoneCapture scripts without trigerring any approval.
PDF is not fully displayed on the split screen on the vendor bill - the font is missing. What is causing it?
PDF viewer used in ZoneCapture in the split screen on the vendor bill in edit mode supports most of cases, however there are some exceptions. If the font is not visible on the PDF, please check if you're dealing with one of the unsupported scenario:
- PDF created via DocuSign
At this moment this scenario is not supported by the PDF viewer used by ZoneCapture.