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This page contains the most asked questions. Press on one of the questions to open the question and read the solution.
- Did the ZoneCapture not load correctly? Is there a PDF missing or is there an error?
- Are there any limitations to the emails sent to the ZoneCapture plugins?
- Why is my Vendor Bill only showing one line, while the PDF contains multiple lines?
- Is it possible to scan only first page of the PDF? Or predefined amount of pages?
- Drag&Drop bar is placed over the Bill/Credit transaction header. How can I fix it?
- My bills are arriving but subsidiary is not recognized. How can this be fixed?
- We need to add a new subsidiary that will use ZoneCapture. What steps should we follow?
Did the ZoneCapture not load correctly? Is there a PDF missing or is there an error?
Please clear cache&cookies in your browser, that resolves most of the issues. If the issue persists, please check with your Netsuite Administrator if your custom role has all the permissions needed, the last option is to contact our customer support.
Are there any limitations to the emails sent to the ZoneCapture plugins?
Netsuite itself has these limitations regarding the email capture:
- 20 PDFs in 1 email
- 10Mb per file
- 25Mb per whole email
Why is my Vendor Bill only showing one line, while the PDF contains multiple lines?
This can have several causes:
- On the vendor record 'Disable Line Level Recognition' is enabled
- On the vendor record one 'Default Vendor Bill line' is created
- If the Abbyy OCR engine could not capture the lines or not correctly capture the lines (i.e. an amount is missing), then the application will use the header-level amounts and only display one line
Is it possible to scan only first page of the PDF? Or predefined amount of pages?
Currently it is not possible, however it is on our roadmap to include this option.
Drag&Drop bar is placed over the Bill/Credit transaction header. How can I fix it?
Drag&Drop bundle is not completely compatible with our solution, as the placement of the drop bar is not always predictable. We recommend to disallow the Drag&Drop for transactions processed via Scan&Capture and have it turned on for all other records.
My bills are arriving but subsidiary is not recognized. How can this be fixed?
Subsidiary needs to be configured and connected with an Email Plugin in Setup > Scan & Capture Setup > Scan & Capture Subsidiary setup as explained here. In case that Single Email Capturing is used, make sure that the subsidiary master data matches the details provided on the PDF invoices.
We need to add a new subsidiary that will use ZoneCapture. What steps should we follow?
Please first create S&C Email Plugin. Once done, navigate to Setup > Scan & Capture Setup > Scan & Capture Subsidiary setup and create a new configuration record for the dedicated subsidiary. Each field and how to connect the email plugin in this record is explained in detail here. Once the new subsidiary is configured, we recommend to wait till next day so all the data can be synced over night. This will make sure that from record 1 the OCR system is matching the transactions to your vendors.